Rapunzel Gifts Policies

Rapunzel Gifts reserves the right to update or modify these Terms and Conditions at any time without prior notice. Please review the conditions prior to making any purchases on our site.

All descriptions and sizes are approximate. Actual sizes, colors and styles may vary from the photos and descriptions on this site. Photos are representative of each item, but may not be of the actual item currently available.

All items are subject to previous sale. Prices and policies for this website are subject to change without notice.

Methods of Payment All orders must be pre-paid. We accept major credit cards (MasterCard, Visa, Discover Card) and US bank checks. New Jersey sales tax will be added when applicable.


RETURNS

At Rapunzel Gifts we want you to be satisfied with your purchase. If you are not satisfied with your merchandise we can provide a refund of your order within 15 days of receipt of the item and if the Rapunzel Gifts Return Policy is met.

Sorry, we cannot accept returns on gift baskets, or any opened products including but not limited to: bath and body products, perfumes, creams, soaps, CDs and DVDs. Please check our Return Policy below for instructions and exceptions.

Returning Merchandise To create your return, complete the Return Form on the reverse side of your invoice that you received with your merchandise. Note the reason for return and whether you are requesting a refund or replacement. Place the Return Form in a box with your merchandise. You can return your item by the carrier of your choice.

Send a copy of your invoice and return items to:
Rapunzel Gifts
108 East Avenue
Park Ridge, NJ 07656

Contact us at: 201-391-0368 10am-5pm EST

Need A Return Form? Click Here

Return Policy: Returns will only be accepted and credit given or money refunded if ALL of the following conditions are met:
1.Items must be in original condition as shipped.
2.Notification of return is received by us within fifteen days of your receipt of the item. Contact: sales@rapunzelgifts.com.
3.Returned item is received by us within 15 days of the date you received the item. Items returned past the deadline will receive credit towards future purchases. For December holiday purchases, we accept returns through January 15th.
4.Customer assumes all responsibility for the safety, shipping and handling of the returned item. We suggest careful packing and insuring as the minimum precaution. 5.We do not reimburse shipping fees on returns.
6.We will not replace damaged merchandise that was shipped to you by someone other than Rapunzel Gifts. Please check your items upon receipt and before sending onto another destination.


If your package arrives damaged please either refuse the package from the driver or issue a claim with UPS or Fed-Ex. We will gladly replace your item once UPS/Fed-Ex verifies they have received your complaint and accepts responsibility for the damage.